Your business depends on your IT systems. Here is what we commit to in writing.
We are confident no other network services or IT consulting business in Northern Virginia provides these benefits to a professional practice. These are the reasons firms can depend on Rockhill Cyber to keep them running.
Quick response
Emergency response time is one hour or less, guaranteed. A live person answers your call, or you can open a ticket yourself. We log in remotely and resolve most issues immediately, without waiting for a technician to travel.
Reputable
Rockhill Cyber has been in business since 2019 and is a respected leader in the community and the industry. Our proudest accomplishment is the number of long-term clients who put their trust in us year after year.
Experienced
We hire only seasoned technicians with five to ten years of experience, usually more, and we fund continuing education so they stay current. We will not send out warm bodies to train on your dime.
Business savvy
We design, evaluate and justify technology from a clear understanding of the business benefit for your firm — not from what is easiest for us to support.
One stop shop
Hardware and software management, vendor relationships for internet connectivity, website management and maintenance renewals. We focus on your IT so you can focus on the practice.
Proactive
Our service philosophy is proactive, not reactive. State-of-the-art monitoring watches your network 24/7 to find issues before they become problems, instead of putting out fires after the fact.
Comprehensive project management
Complex projects are handled from start to finish, with every vendor coordinated so the work lands on time and on budget.
No geek-speak
You deserve answers in plain English. Our technicians explain what is happening so you understand the decision you are making.
100% satisfaction guarantee
We want you completely satisfied. If something is not right, we will do whatever it takes to make it right — no hassles, no arguments.
Under 60 seconds
Average time for a technician to answer the phone during business hours.
One hour or less
Guaranteed emergency response time, in writing.
24/7/365
Monitoring that does not stop when your office closes.
Ask us the uncomfortable question
Bring us the quote from your current provider. We will tell you what it does and does not cover — even if the answer is that you should stay put.